Returns FAQs

Clear answers to your returns and refunds questions

Return & Refund Policy

Report a problem

FAQs

How do I report?

Use the form report a problem to submit your issue with your order.

Can I get a refund?

Yes, you can request a refund if it is within the Return & Refund Policy guidelines, select that option in the report form.

What if I want store credit?

Simply choose store credit as your preferred resolution when reporting your problem. Your request will be reviewed. Store credits are issued at our discretion.

How do returns work?

We’ll guide you through the return process after your request is reviewed.

How long does a request take?

Please allow 24 to 48 hours for a team member to assist.

Who can I contact for help?

If you need assistance, reach out to our support team via email at support@knedivine.com.

If there’s an issue with your order, you can contact us to report the issue. report a problem

How do I report a problem with my order?
How do I return?

Complete a report a problem form to request a return within 30 days after the product has been received.

What if item is damaged?

Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

Can I exchange items?

Contact us immediately with photos so we can assist with a return or replacement.

Are shipping fees refundable?

Shipping fees generally aren’t refundable. We offer a free reshipment or a refund when an order arrives damaged/defective/misprinted, or if the package is lost in transit (reported within 30 days of the delivery date or estimated delivery date). You can read the full policy here.