Return & Refund Policy
Last updated on June 3, 2026
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days.
The goods are in the original packaging.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the return address provided once the return is processed.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Cancellations
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement within 24 hours. Please submit a problem report and select cancellation.
If you have an issue with the order, please complete the form, report a problem.
Wrong Address - If the customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
KNE Divine Empowerment does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with such items won’t be available for reshipping and will be disposed of.
Returned by Customer - Please contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse.
Returns for products, face masks, as well as size exchanges are not offered. Store credits are issued at our discretion.
Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore KNE Divine Empowerment reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
For more info on returns, please read our FAQs.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@knedivine.com.